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iCapital has an established Business Continuity Plan (“BCP”) that includes systems and procedures for backup and recovery of mission critical systems / data, alternate communications with customers / employees and alternate physical locations. iCapital’s BCP is designed to address the effects of various significant business disruptions (“SBDs”), whether internal (e.g., affecting an iCapital building) or external (e.g., affecting a business district, city or region in which iCapital conducts business), that may be caused by a number of foreseeable scenarios. iCapital’s BCP includes a crisis management framework as well as a number of contingency sites and plans to address both internal and external SBDs.

Our BCP was designed after reviewing the potential risks and ability to recover from key losses. The BCP is reviewed by senior management and updated at least annually. The BCP includes discussion of potential disruptions including loss of one or more offices, loss of communication services, loss of power, loss of key personnel, and loss of key service providers.

In the event of a significant business interruption, we will assess which means of communication are still available to us, and use the means closest in speed and form (written or oral) to the means that we have used in the past to communicate with the other party. We utilize our various off-site locations to replicate critical data and technology. In the event of a significant disruption, it is our goal to recover from the disruption within 24 hours or less so that we can continue business operations. We intend to respond to such disruptions by safeguarding our employees and property, making a financial and operational assessment, and protecting the firm’s books and records. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.

Because events that bring about disruptions are unpredictable, we may have no ability to restore full service in the event of failures in certain infrastructure such as utilities, communication networks, transportation, and third party providers. We do not guarantee that we will be able to continue or resume business operations within any specified period of time under all circumstances.

For more information or if you have questions about our business continuity planning, you can contact us at [email protected].

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